Shipping & Returns
|Everyone is unique and different, with varying lifestyles and schedules, so why would we offer only one way to ship out your goods? At eVitality.ca we offer not one, but three shipping methods to suit your needs!
Here is a rundown of our shipping options:
1. FLAT RATE SHIPPING
Flat rate shipping comes at a cost of $10.99, which includes handling, and is available to customers in Canada and the US. With flat rate shipping, your parcel will arrive approximately within 3 - 5 business days in Ontario, 7 - 10 business days in Canada, and 7 - 14 business days in the United States. Shipments are sent via Canada Post.
2. FREE SHIPPING
Free shipping is available to anyone and everyone whose cart totals $35 and over (before taxes & after any coupon codes that have been applied). All of the information under 'Flat Rate Shipping' applies for free shipping, only it's absolutely free!
3. LOCAL PICK-UP
Customers who live within the Kitchener-Waterloo region in Ontario can also choose to pick up their goods at our retail location. Simply place your order online, shoot us a note in the available section of the checkout process, and we'll have it ready for you within 1 business day! Our offices are located at the corner of Weber Street and Parkside Drive in Waterloo (550 Parkside Dr. to be exact).
For more information on shipping in Canada visit: http://www.canadapost.ca
| While we're confident you will be pleased with the products we offer, eVitality.ca still stands behind a satisfaction guarantee & 30 day money back guarantee should you be unhappy with a purchase.
Returning a product or shipment can be done two ways:
Email us through our Contact Page, or email email@example.com and let us know which products you would like to return, and why. An eVitality Team Member will get in touch to confirm the return, and then a refund will be issued on the products returned.
Simply dial into our helpful Customer Service Desk at 1.855.830.4961, and an eVitality Team Member will be happy to assist you directly and facilitate the return.
Please send returned items to: Avaria Health & Beauty Corp. A1/A2-550 Parkside Dr. Waterloo, ON N2L 5V4 Canada
*We will not refund items without an issued authorization number.
We will do our best to accommodate you; however, there are just a couple of conditions that must be met for the return autorization number and subsequent refund to be issued:
- Products must be purchased from the eVitality website. If you purchased a product that we offer from another retail outlet you must return the product to where you purchased it from.
- Products must be returned within 30 days of purchase.
- Products must not be over used and the packaging must not be damaged in any way.
- Avaria Health & Beauty Corp. is not responsible for damages incurred during shipping.
- A copy of the purchase receipt and reason for return must be included with your returned product(s).
- Original shipping & handling charges are non-refundable, and cannot be returned.
- Avaria Health & Beauty Corp. will not pay for return shipping charges.
- Returns sent by courier will not be accepted. Parcels must be sent by mail.
- Please allow up to 30 days for your return to be processed from the day you return your package. We will notify you by phone or email once we have processed your return.
- Returned items are normally credited in the original form of payment.
Refunds are processed when the products have been received by the eVitality warehouse.