SHIPPING POLICY

Everyone is unique and different, with varying lifestyles and schedules, so why would we offer only one way to ship out your goods? At eVitality.ca we offer not one, but three shipping methods to suit your needs!
Here is a rundown of our shipping options:
1. FLAT RATE SHIPPING

Flat rate shipping comes at a cost of $11.99, which includes handling, and is available to customers in Canada. We are no longer shipping to the U.S. With flat rate shipping, your parcel will arrive approximately within 7-10 business days in Ontario and 10-14 business days in Canada. Shipments are sent via UPS.

For our U.S. customers, you can purchase Kalaya items on Amazon 

2. FREE SHIPPING

Free shipping is available to anyone and everyone whose cart totals $50 and over (before taxes & after any coupon codes that have been applied). All of the information under 'Flat Rate Shipping' applies for free shipping, only it's absolutely free!

3. LOCAL PICK-UP - UNAVAILABLE DURING COVID-19

Customers who live within the Cambridge region in Ontario can also choose to pick up their goods at our retail location. When placing your order online, leave a note in the available section of the checkout process and we'll have it ready for you within one week. Our offices are located at Unit 5, 650 Jamieson Parkway, Cambridge, ON N3C 0A5.

 

 


Orders are typically processed within 4-5 business days. If you have any questions about shipping, please feel free to contact us at  1.855.830.4961 or customerservice@avariahb.com.
Please account for delays during Increased order periods.

For more information on shipping in Canada visit: http://www.canadapost.ca

 

 

RETURNS POLICY

 While we're confident you will be pleased with the products we offer, eVitality.ca still stands behind a satisfaction guarantee & 30 day money back guarantee should you be unhappy with a purchase.
Returning a product or shipment can be done two ways:
1. EMAIL

Email us through our Contact Page, or email customerservice@avariahb.com and let us know which products you would like to return, and why. An eVitality Team Member will get in touch to confirm the return, and then a refund will be issued on the products returned.

2. TELEPHONE

Simply dial into our helpful Customer Service Desk at 1.855.830.4961, and an eVitality Team Member will be happy to assist you directly and facilitate the return.


Please send returned items to: Avaria Health & Beauty Corp. Unit 5, 650 Jamieson Parkway, Cambridge, ON N3C 0A5 Canada.

*We will not refund items without an issued authorization number.

We will do our best to accommodate you; however, there are just a couple of conditions that must be met for the return authorization number and subsequent refund to be issued:

  • Products must be purchased from the eVitality website. If you purchased a product that we offer from another retail outlet you must return the product to where you purchased it from.
  • Products must be returned within 30 days of purchase.
  • Products must not be over used and the packaging must not be damaged in any way.
  • Avaria Health & Beauty Corp. is not responsible for damages incurred during shipping.
  • A copy of the purchase receipt and reason for return must be included with your returned product(s).
  • Original shipping & handling charges are non-refundable, and cannot be returned.
  • Avaria Health & Beauty Corp. will not pay for return shipping charges.
  • Returns sent by courier will not be accepted. Parcels must be sent by mail.
  • Please allow up to 30 days for your return to be processed from the day you return your package. We will notify you by phone or email once we have processed your return.
  • Returned items are normally credited in the original form of payment.

Refunds are processed when the products have been received by the eVitality warehouse.